July 17, 2021 – Wrightsville Beach, NC – Pivot Parking was notified by customers earlier today about continued issues with the refunds that customers have received from Flowbird, the payment processor responsible for the payment issues Wrightsville Beach parkers had on July 4th weekend. Pivot Parking is working to gather information and communicate to customers.
While Flowbird has issued all refunds, customers will need to contact their individual banks to make sure the duplicate charges were properly processed and refunded to their account. After contacting several banking institutions, Flowbird recommends that customers contact their banks directly confirm or dispute the duplicate charges, especially ones that were issued multiple times due to fraud protections most banks have on their customers’ accounts.
As we receive updates and learn more information, we will pass along to our customers via the Pivot Parking website. If there are questions or concerns, please contact the Wrightsville Beach office of Pivot Parking at 910-256-5453 or email WBParking@PivotParking.com